Returning an item couldn’t be easier. Try your purchases on risk-free, in the comfort of your own home. We offer returns and exchanges up to 30 days from your date of purchase. All returns and exchanges are free, with no restocking or return shipping fees. We will only accept returns from schoenbyyu.com, please contact third party retailers directly to return items purchased through their channels.
Typically sale items abide by the same 30 day window, though we will not accept “Final Sale” items for returns or exchanges. Our sale section will be labeled as “Final Sale” when these terms apply.
How To Make A Return:
- Email us at email@example.com for a RMA form and prepaid return label.
- Pack up your unwanted item(s) in an USPS Priority Flat Rate Box.
- Print out and include the RMA form with your unwanted item(s).
- Affix the prepaid return label on top.
- Drop the box off at your nearest USPS location
- Breathe easy, we will send you an email once we have your returns and your refund is on its way
Please make sure your items are returned new, unused and with all SCHOEN BY YU garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
RECEIVING A REFUND
Your refund will be credited to the original payment method or as store credit to your SCHOEN by YU account. If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded. Outside the US and Canada, customs duties and sales taxes are non-refundable through SCHOEN by YU. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
If you have any additional questions, please reach out to our Customer Service firstname.lastname@example.org.